В статье рассмотрены задачи в рамках развития цифровой экономики, сформулированные Правительством РФ на период до 2024 года. Соответствует ли план действий заявленным целям?
О пользе применения и преодолении сложностей внедрения CRM-системы. О том, что осталось за рамками маркетинговых материалов поставщиков программного обеспечения.
Автоматизация отдельных бизнес-процессов далеко не хуже подхода с внедрением единой информационной системы. Все зависит от методологической и организационной готовности компании к комплексной ERP. Как понять такую готовность, рассматривает автор этой статьи.
Основной причиной неудач проектов по внедрению автоматизированных систем на платформах ERP является, на наш взгляд, неправильное определение целей проекта либо в принципе отсутствие таковых.
Publication date: August 2017 Source:Journal of Interactive Marketing, Volume 39 Author(s): Manfred Krafft, Christine M. Arden, Peter C. Verhoef Little is known about the influence of motivators that drive consumers to grant permission to be contacted via personalized communication. In this study, a framework is developed to investigate the effect of select drivers of consumers granting permission to receive personalized messages. The authors distinguish between drivers related to benefit and cost to the consumers. They identify the influence of perceived personal relevance, entertainment, and consumer information control as well as monetary incentives and lottery participation as benefit-related factors. Cost-related factors entail the registration process, privacy concerns, and perceived intrusiveness. The authors find that, except for monetary incentives and lottery participation, the identified drivers significantly influence consumers' decision to grant permission. The strong negative influence of privacy concerns on the probability of granting permission can be lessened by two benefit-related factors, namely message content with entertainment value or personal relevance for the consumer. The study helps to improve firm measures aimed at getting more permissions — granted by customers for interactive campaigns.
Publication date: February 2016 Source:Journal of Interactive Marketing, Volume 33 Author(s): Stefan F. Bernritter, Peeter W.J. Verlegh, Edith G. Smit Brands often seek endorsements by consumers on social media (e.g., likes on Facebook). But is this marketing strategy feasible for all brands? To answer this question, this research investigates in seven studies the processes that underlie consumers' intention to endorse brands on social media. We suggest that consumers aim to signal their identity by endorsing brands online. Based on the Brands as Intentional Agents Framework and related research in (social) cognition and consumer behavior, we argue that consumers on social media primarily want to emphasize their warmth rather than their competence. Experimental studies 1, 2, and 3 distinguish between nonprofit and for-profit brands and show that brand warmth (and not competence) mediates the effect of brand type (nonprofit vs. for-profit) on consumers' intentions to endorse brands and branded content on social media. Experiment 4 demonstrates that this process is moderated by brand symbolism (moderated mediation). A high level of brand symbolism increases the positive effect of warmth on consumers' intention to endorse brands online, but only for for-profit brands. The fifth experiment shows that these effects are conditional upon the public vs. private distinction in consumer behavior: consumers prefer to publicly affiliate with nonprofit (vs. for-profit) brands but with regard to private affiliations, there is no difference between both types of brands. In experiment 6, the causal role of warmth (vs. competence) is further examined. Finally, we demonstrate that perceptions of brands' warmth and not competence reduce the efforts that brands need to make to achieve consumers' endorsements on their real brand pages on Facebook.